It’s important that your child support program uses resources efficiently to implement high-impact solutions that support your mission. CSG helps you maximize your child support capabilities using program modernization strategies based on best practices and practical experience.
CSG'S Expertise in Action
Nevada's NVKIDS System Modernization Project
The Nevada Division of Welfare and Supportive Services (DWSS), Child Support Enforcement Program oversees the State’s more than 200,000 child support cases per year. To improve the delivery of services and operational efficiency, DWSS is replacing its aging child support system. NVKIDS is a modern system designed to meet the needs of the program and help to ensure Nevada's children and families have the financial and medical support they need to be happy and healthy.
PMO by CSG SM and OCM by CSG SM
DWSS selected CSG to provide PMO and Organizational Change Management services. CSG assures the system implementation achieves the State’s goals, including flexibility to adapt to changing business needs, upgrade of aging legacy system architectures, increased cost efficiency, and support of federal performance measures that can lead to increased incentive funds.
CSG develops and executes a comprehensive, integrated project management plan including project governance, communications, risk and issue management, requirements validation and management, training support, and master project schedule management. CSG also develops an OCM plan, mentors and coaches state leaders and staff, identifies resistance and performance gaps, and plans and implements corrective actions.
DWSS is committed to its mission of providing quality services that enable Nevada families to achieve their highest levels of self-sufficiency. CSG’s robust team helps assure the State’s objectives are achieved.
Child Support System Modernization in Indiana
The Indiana Child Support Bureau (CSB) is modernizing its Child Support system to achieve a user-friendly, and comprehensive system that effectively serves children and families throughout the state. CSB is using an Agile implementation approach to accelerate the replacement of its legacy systems.
QA by CSG SM for Agile
CSG is providing Quality Assurance, Quality Control, and Quality Management services for Indiana’s implementation to ensure high quality system design, development, and implementation across the full system development life cycle. Prior to the onboarding of a system vendor, the team established a CSB Governance Manual and templates to align with the Child Support modernization project and the Agile development approach. CSG also conducts independent testing, security assessments, and reviews data conversion, interface planning, quality, and integration.
Together, CSG and CSB are working to ensure the successful deployment of a user-friendly and secure system to best serve the needs of Indiana’s children and families.
Child Support Modernization in Oregon
The Oregon Child Support Program is a partnership between the Oregon Department of Justice (DOJ) and county District Attorneys' Offices to enhance the well-being of children by providing child support services to families. In order to improve program efficiency and meet the needs of the people who depend on these services, DOJ is replacing its legacy child support system with Origin, a modern system designed to enhance both the customer and staff experience and improve program performance.
QA by CSG SM
Oregon selected CSG to provide independent Quality Assurance (QA) services to support the successful implementation of their Child Support System Project. CSG developed a comprehensive Quality Management Plan, conducted vendor and system transfer quality control reviews, and provides ongoing quality assessment and evaluation reporting on project activities. CSG uses its proven TeamCSG℠ QA tools to provide in-depth risk assessment and testing services throughout the implementation.
Oregon is committed to making sure every child receives the financial support they deserve. CSG is here to help build the systems that support that mission.
Child Support System Modernization in Georgia
The Georgia Division of Child Support Services (DCSS) is conducting a feasibility study to assess its legacy Child Support System and peripheral systems, including the customer online services portal, data warehouse, and mobile app. The goal is to improve service delivery and best meet the needs of children and families in Georgia.
CSG’s Efficient Approach to a Child Support Feasibility Study
DCSS selected CSG to conduct a Feasibility Study, including an Alternatives Analysis and a Cost/Benefit Analysis, based on our proven ability to complete a high-quality Feasibility Study in just nine months. The CSG team applied lessons learned in other states and deployed TeamCSGSM Child Support Modernization tools to support effective-decision making for modernizing the legacy child support system and ensure the State complies with OCSE guidelines. The CSG team also developed a Modernization Roadmap and DDI Readiness Plan to enable DCSS to build on the momentum generated by the Feasibility Study.
Georgia is committed to modernizing their child support system to effectively and efficiently serve as a tool to assist in the collection of essential monies needed to support children and families. CSG is partnering with DCSS to ensure the State achieves its strategic goals.
Arizona Division of Child Support Services Feasibility Study
The Arizona Division of Child Support Services collects over $700 million a year, providing services for more than 320,000 families. In an effort to increase child support collections and improve child support enforcement processing throughout the State, DCSS is modernizing its Arizona Tracking and Locate System (ATLAS) for child support services.
Strategy by CSG SM
DCSS selected CSG through a formal solicitation process* to assist in analyzing alternatives to enhance or replace ATLAS. CSG conducted a Feasibility Study including business process reengineering, requirements definition, alternatives analysis, and a formal Cost Benefit Analysis following the Office of Child Support Enforcement requirements for child support system modernization.
DCSS is committed to advancing the technology, data security, and decision support functions of ATLAS to better support the families who depend on them. CSG is there to help.
*For a complete review of the process please visit: https://procure.az.gov/bso/
South Dakota's Child Support Modernization
The South Dakota Department of Social Services (DSS), Division of Child Support, is replacing its legacy child support enforcement system with a modernized system that will create opportunities for predictive analytics, business intelligence, and quality data-driven outcomes. The system is being developed in alignment with the agency’s Information Systems Roadmap to ensure continuity in experience for customers and state staff across DSS programs.
CSG’s Industry Leading Feasibility Study Development Approach
CSG applied our industry leading approach to efficiently develop a comprehensive Feasibility Study for South Dakota’s Child Support System Replacement Planning project, including completing a full OCSE-compliant Feasibility Study and Cost Benefit Analysis in ten months.
The CSG team developed an As-Is needs assessment, a To-Be analysis, business and technology requirements, business process and work flow diagrams, and use cases to ensure alignment to South Dakota’s business needs. CSG then worked collaboratively with DSS to assess solution options through the completion of an Alternatives Analysis and a Cost Benefit Analysis. CSG also supported DSS in the preparation and submittal of the Planning Advance Planning Document and Implementation Advance Planning Document for OCSE approval.
DSS is working to create an efficient, effective, and customer-friendly system to serve South Dakota’s families. CSG is here to help the state achieve its vision.
Illinois' Child Support Modernization
The Illinois Department of Healthcare and Family Services (HFS) administers the State’s child support program, providing services to over 500,000 families. To more effectively provide these services, HFS has launched a project to modernize its statewide Child Support Information System.
Strategy by CSG SM
HFS selected CSG to guide this critical strategic planning initiative. CSG analyzed the existing systems and business processes, leveraging our innovative TeamCSG℠ Child Support Maturity Model to identify targeted modernization objectives for the program. We also conducted a system Feasibility Study and formal Cost Benefit Analysis aligned with the Office of Child Support Enforcement requirements.
The resulting comprehensive modernization plan supports HFS’ goals of improving service access and delivery, coordinating programs, increasing operational efficiency, ensuring program integrity, and enhancing data-based decision making.
Together, CSG and HFS are working to ensure Illinois provides the most effective and efficient child support services to the children and families who depend on them.
Illinois Court Order Interface Project
An important component of Illinois’ Child Support Modernization Plan is the Court Order Interface project, a collaboration between the Illinois Division of Child Support Services and local County Circuit Clerks to electronically exchange court order data. The State is using the National Information Exchange Model (NIEM), a standards-based approach to exchanging information, to streamline the electronic exchange of court order data.
CSG Provides NIEM Expertise
CSG is providing project management and information exchange expertise to help Illinois increase interoperability between state and county governments, improve accuracy of court order data, safeguard personal information, and increase the speed and timeliness of child support collections and disbursements.
Illinois is leading the nation as one of the first states with independent court case management systems to attempt such a modernization. This project increases communication and partnership between the courts and child support and serves as the foundation for future data exchanges.
Illinois is dedicated to improving outcomes for families in the State who depend on timely execution of child support orders. CSG is here to help meet this goal.
Maryland Child Support Program Modernization
The Maryland Department of Human Resources, Child Support Enforcement Administration (CSEA) serves over 220,000 families through 24 county programs. In order to provide the highest quality services for Maryland families and continue to increase performance on federal indicators for additional funding, CSEA launched a modernization effort focused on program performance and efficiency.
CSG’s Business Process Reengineering for Performance Improvement
CSEA engaged CSG to provide business process reengineering focusing on performance improvement. Applying child support expertise and industry best practices, CSG assisted CSEA in developing and implementing a Business Process Reengineering Plan to streamline workflows and processes. The CSG team also implemented a Performance Improvement Plan, which increased CSEA’s performance on federal indicators in targeted areas.
The State of Maryland is committed to providing efficient, high-impact child support services to the children and families who depend on them. CSG is there to help.