UI Program Modernization
Program Expertise
Improve your UI program with state-of-the-art solutions
UI agencies face the challenge of aging systems that have incorporated many changes in statutes, rules, regulations, and procedures over the years. CSG brings unmatched real-world experience and current knowledge of state-of-the-art UI solutions to your modernization projects.
Unemployment Insurance
“States are driving significant performance improvements through UI modernization.“
John Antal, Principal, Unemployment Insurance Practice
CSG’s Expertise in Action
IV&V for Michigan’s Unemployment Insurance Solution Implementation
Michigan’s Department of Labor and Economic Opportunity, Unemployment Insurance Agency (LEO-UIA) administers the unemployment insurance program that provides temporary financial assistance to the State’s workforce and collects unemployment taxes from…
UI Modernization Planning Support in North Dakota
Job Service of North Dakota (JSND) provides customer-focused services to meet the current and emerging workforce needs of the State. To more effectively produce these services, JSND launched a project…
PMO Services for Kentucky’s Administration of State Workforce Programs
The Kentucky Department of Workforce Investment (DWI) faced a large number of program and technology modernization challenges across the enterprise including upgrading to a new technology platform, designing a common…
Enterprise Project Control Office for Michigan’s Unemployment Insurance Agency
The Michigan Unemployment Insurance Agency (UIA) supports the State’s 4.7 million person workforce and over 200,000 employers in a challenging and dynamic economic environment. UIA launched an ambitious multi-year effort…
Lean Six Sigma Process Improvement Supports Oregon’s Unemployment Insurance Program
The Oregon Employment Department (OED) administers the UI programs that support the State’s 1.9 million person workforce and 113,000 employers. To provide better services for the people of the State,…
IV&V for the U.S. Department of Labor Unemployment Insurance Interstate Connection Network
The U.S. Department of Labor established the UI Interstate Connection Network (ICON) to enable the 53 State Workforce Agencies to electronically exchange information to enable making timely, accurate UI benefit…
Strategy, Planning, and PMO for Maryland’s UI System Modernization
The Maryland Department of Labor supports the economic stability of the State by providing businesses, the workforce, and the consuming public with high quality customer focused regulatory, employment, and training…
IV&V for Pennsylvania’s New Unemployment Compensation System
The Commonwealth of Pennsylvania invested in independent oversight to support the successful implementation of a new Unemployment Compensation system. IV&V by CSG SM The Pennsylvania Department of Labor & Industry contracted…
Organizational Change Management for Maryland
The Maryland Department of Labor recently implemented a new UI Benefits, Tax, and Appeals system. CSG has worked with the State throughout the implementation to provide a range of services…
Quality Management Services for Oregon’s Employment Department
The Oregon Employment Department (OED) is modernizing its business and technology systems to meet the evolving needs of the state’s employers and residents. The department initiative includes a full replacement…
Unemployment Insurance Tax System Analysis in South Carolina
The South Carolina Department of Employment and Workforce (DEW) administers UI benefits, collects unemployment taxes, and provides job matching support for the State’s 2.2 million workers and 70,000 employers. In…
PMO Services for the Nevada UI System Replacement
The Nevada Department of Employment, Training and Rehabilitation (DETR) administers workforce-related services, unemployment insurance benefits, and more to the State’s 1.5 million workers and 70,000 employers. To better adapt to…
Procurement Support and PMO for Pennsylvania’s Unemployment Compensation Benefit System Modernization
The Pennsylvania Department of Labor & Industry (DLI) administers employment services to the Commonwealth’s 6.4 million workers and almost 300,000 employers. In an effort to improve services, DLI has launched…
Business Process Reengineering Supports Enterprise Transformation in Oklahoma
The Oklahoma Department of Human Services provides a wide variety of assistance programs to help Oklahomans in need. The agency is working to establish an approach across three separate and…
Enterprise Project Management Office in Indiana
The Indiana Department of Child Services (DCS) administers child support, child protection, adoption, and foster care throughout the State of Indiana. To better serve children and families, DCS is implemented…
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