The Oklahoma Department of Human Services provides a wide variety of assistance programs to help Oklahomans in need. The agency is working to establish an approach across three separate and distinct divisions – Child Support Enforcement, Family Support Services, and Children and Family Services programs.
Business Process Reengineering for Enterprise Modernization
DHS engaged CSG to upgrade the agency’s information technology architecture to more effectively support the State’s human services programs, integrating fragmented IT systems and business processes into a single architecture. The CSG team documented the As-Is business processes for each business unit and produced documentation of the systems environment. The team determined replacement or preservation strategies, priority, and fit of each system with the To-Be state of the business architecture. CSG documented gaps in the business processes and supporting technologies in use at the agency, and proposed solutions options based on our expertise and first-hand knowledge of industry best practices.
