The Illinois Department of Healthcare and Family Services (HFS) administers the State’s child support program, providing services to over 500,000 families. To more effectively provide these services, HFS has launched a project to modernize its statewide Child Support Information System.
Strategy by CSG SM
HFS selected CSG to guide this critical strategic planning initiative. CSG analyzed the existing systems and business processes, leveraging our innovative TeamCSG℠ Child Support Maturity Model to identify targeted modernization objectives for the program. We also conducted a system Feasibility Study and formal Cost Benefit Analysis aligned with the Office of Child Support Enforcement requirements.
The resulting comprehensive modernization plan supports HFS’ goals of improving service access and delivery, coordinating programs, increasing operational efficiency, ensuring program integrity, and enhancing data-based decision making.
