The South Dakota Department of Social Services (DSS), Division of Child Support, is replacing its legacy child support enforcement system with a modernized system that will create opportunities for predictive analytics, business intelligence, and quality data-driven outcomes. The system is being developed in alignment with the agency’s Information Systems Roadmap to ensure continuity for users, including customers and state staff, across DSS programs.
CSG’s Industry Leading Feasibility Study Development Approach
CSG applied our industry leading approach to efficiently develop a comprehensive Feasibility Study for South Dakota’s Child Support System Replacement Planning project, including completing a full OCSS-compliant Feasibility Study and Cost Benefit Analysis.
The CSG team developed an As-Is needs assessment, a To-Be analysis, business and technology requirements, business process and work flow diagrams, and use cases to ensure alignment to South Dakota’s business needs. CSG worked collaboratively with DSS to assess solution options through an Alternatives Analysis and Cost Benefit Analysis. CSG also supported DSS in the preparation and submittal of the PAPD and IAPD funding documentation for OCSS approval and supported the development of the DDI RFP.
