The Iowa Department of Revenue (IDR) has launched a Tax Modernization Program to replace existing tax processing systems with an integrated, modern system that provides centralized tax and revenue management and meets the needs of all taxpayers and users. IDR selected FAST Enterprises’ GenTax product, a commercial-off-the-shelf solution, for its new Integrated Tax System.
IV&V by CSG SM
IDR engaged CSG to provide proactive IV&V services throughout the design, development, and implementation of the new Integrated Tax System. CSG conducted an initial assessment of the Program, including reviews of project processes and planning; provided ongoing analysis of project risks, issues, and mitigation strategies; reviewed vendor deliverables for quality and adherence to contractual requirements; and provided monthly status reporting and presentations to the joint Executive Steering Committee and Business Advisory Committee.
CSG also provided guidance on effectively preparing staff and other stakeholders for adopting the new system by applying our Organizational Change Management expertise.
