Heather Sonderman

Principal

Heather is CSG’s Professional Development Manager. She is a PMI-certified Project Management Professional who manages the career development program for all CSG staff, our performance evaluation process, and other aspects of human capital development. Prior to moving into her current role, Heather spent more than 15 years in unemployment insurance, providing program support, training, and customer services, as well as managing large-scale program and system modernization efforts. Heather is a Lean Six Sigma Black Belt with expertise in process improvement, including using innovative business and technical processes to increase the efficiency and productivity of key methods and tools on IT projects.