CSG is a national leader in helping state governments modernize critical program enterprises. Following are recent publications and presentations our experts have worked with industry leading organizations to develop.
CSG Government Solutions and the U.S. Virgin Islands Department of Human Services were recently featured in a Governing case study. Like many HHS agencies across the country, the USVI has operated with legacy systems built on aging technology and manual processes. The USVI has leveraged CSG's expertise to establish an enterprise-wide PMO to help advance the Integrated Eligibility System project through challenging times including unprecedented hurricanes and the COVID pandemic.
Landis Rossi, national Child Support Practice Lead at CSG Government Solutions, met with Governing to provide guidance to states aiming to enhance customer service and improve program performance through child support system modernization. Here she shares how to leverage advancements in technology and new federal guidance for your modernization project.
Sean Kasten, national Child Welfare Practice Lead at CSG Government Solutions, offers suggestions for implementing a modernized child welfare system that incorporates the Comprehensive Child Welfare Information System (CCWIS) Final Rule and achieves Family First Prevention Services Act objectives.
In this Governing interview, Robin Dufresne, Director of Healthcare and Human Services for CSG Government Solutions, shares why independent oversight is vital for large-scale IT projects and how HHS agencies can best leverage Independent Verification and Validation services to improve the success of these initiatives.
Drew Sutter, Unemployment Insurance Practice Lead at CSG Government Solutions, met with Governing to share how states can effectively navigate IT modernization to improve their UI programs, the types of solutions that can drive their transformation, and how to ensure states are best utilizing available funds and protecting their IT investments.
Professional project management and related services are essential to reduce business and operational risks when implementing new technologies and complex business systems. In this Governing interview, Michael Collisi, a Vice President in the Healthcare and Human Services Practice at CSG Government Solutions, shares why a PMO is valuable, how a PMO supports and complements state staff, and how to select and engage an effective PMO vendor.
In this Q&A, Dale Posont, a national client executive and cybersecurity expert at CSG Government Solutions, discusses flexible and proactive approaches for agencies adapting to an ever-changing cybersecurity threat environment.
Hosted by the National Child Support Enforcement Association, CSG and state partners from Alaska, Indiana, Oregon, and South Dakota discussed strategic factors impacting child support agencies as they begin to modernize IT systems. Topics include the impacts of OCSE’s streamlined feasibility study, potential benefits and trade-offs of solution alternatives including transfer systems and replatforming/refactoring, and best practices and lessons learned from states in various stages of their child support system modernization projects. This event and the recording are limited to the public sector. Click here to request access
This session was presented at the 2022 Healthcare IT Connect Summit. CSG and state speakers from Arizona, Massachusetts, and Mississippi discuss lessons learned and best practices for developing an effective cyber security posture and securing your SDLC. Topics include adapting to an ever-changing threat environment, methods to maximize the value of security assessment activities, and approaches to implement safeguards on the potential for production vulnerabilities. Click here to request access
This session was presented at the 2022 Healthcare IT Connect Summit. CSG, CMS, and state speakers from Georgia and Kentucky discuss how these states develop outcomes specific to their project by module. Topics include how these outcomes are traced from the APD and initial planning processes and then are measured through design, development, and implementation and into operations. Click here to request access
CSG's Client Briefings are developed within the CSG Centers of Excellence, incorporating research and our real-world experience to provide our clients with insights on important developments affecting state government programs. Click here to request access to these briefings.Child Support: Developing Your Child Support Program Strategic Roadmap
Child Support: Optimizing Your Child Support System Modernization
Child Support: Organizational Change Management (OCM) for Child Support Programs
Child Welfare: Comprehensive Child Welfare Information System (CCWIS) Final Rule
HHS: Streamlined Modular Certification
HHS: Project Management Office (PMO) in a Modular Environment
Unemployment Insurance: Organizational Change Management for Unemployment Insurance Programs
Program and Services Brochures
CSG serves as an expert and trusted advisor in planning, managing, and assuring the quality of complex program modernization projects. Our consulting services are offered within multiple program areas:Child Support Services
Healthcare and Human Services
Unemployment Insurance Services
Motor Vehicle Services