Workers' Compensation

Innovative approaches serve workers, employers, healthcare providers, and insurers.”

Andrew Sutter, Practice Lead, Workers' Compensation Practice
Andrew Sutter

Workers' Compensation

There is not a one-size fits all approach to meet your state’s unique policies, regulations, and coverage for job-related illnesses and injuries. CSG brings the experience you need to help plan, manage, and implement efficient workers’ compensation technology systems that meet the demands of your state’s workers, employers, health care providers, and insurers.

CSG'S Expertise in Action

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Pennsylvania State Workers’ Insurance Fund Modernization


The Pennsylvania Department of Labor and Industry’s State Workers’ Insurance Fund (SWIF) division oversees workers’ compensation benefits for businesses across the Commonwealth. SWIF is completing a modernization of its business processes and technology with the goals of enhanced customer service, process efficiency, and operational and IT flexibility.


Pennsylvania selected CSG to establish a Project Management Office to oversee all aspects of the SWIF modernization project. The CSG team manages project risks, issues, changes, communications, and schedule. CSG employed industry best practices for managing, tracking, and controlling project activities and documentation, assuring SWIF maintained a strong project governance framework, and utilized resources effectively. The CSG team also performed quality assurance reviews of vendor work products.

Pennsylvania is updating its business processes and technology to provide an efficient and high-value workers’ compensation system for employees across the Commonwealth. CSG is there to help SWIF meet its goals.

Missouri Workers' Compensation System Modernization

Jefferson City

The Missouri Department of Labor and Industrial Relations, Division of Workers' Compensation (DWC) is embarking on a program to modernize its core legacy systems that support administration of the workers’ compensation program. As part of this initiative, the State is implementing a new Work Comp Connect system using a three-phase approach, with the first phase covering case management, adjudication, and related functionality.


DWC selected CSG to provide comprehensive IV&V services for their Modernization Program, including oversight of the Work Comp Connect system implementation. CSG is providing ongoing risk and issue management, conducting reviews of solution vendor deliverables, and assessing project processes and progress to assure the implementation is successful and the new Work Comp Connect system meets the Division's needs and objectives.

DWC is committed to modernizing its business processes and systems to support the State’s workforce. CSG is here to help the State achieve its Modernization Program goals.