Team CSG Spotlight: Jon Bolen

Jon is a business analyst and data quality subject matter expert with more than 15 years of public sector experience in corrections, criminal justice, and child support programs. He supports these programs by leading data-driven quality improvement initiatives informed by research, statistics, and analysis. Prior to joining CSG, he spent more than seven years with the Nebraska Department of Correctional Services, leading the agency’s research and data collection and analysis efforts to drive strategic planning and decision making.

Since joining CSG in 2023, Jon has applied his expertise to support Illinois’ child support system modernization project as the lead data analyst. Jon participated in Joint Application Design sessions with the State, reviews DDI vendor functional and technical specifications, leads the execution and maintenance of the Data Quality Plan, and participates in project quality assurance risk assessments.

Jon says, “My career is dedicated to supporting and improving the public institutions that protect and serve our most vulnerable populations. My colleagues as well as the clients CSG serves are similarly devoted, and the shared passion for improving lives makes going to work easy. The concentration of experience and professionalism found at CSG is unique and has provided me with ample opportunity to develop my skills as a consultant and as a professional.”

Thank you, Jon, for the expertise and insight you bring to support our clients and help them better serve their communities.

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