Job Service of North Dakota (JSND) provides customer-focused services to meet the current and emerging workforce needs of the State. To more effectively produce these services, JSND launched a project to modernize its UI program. JSND sought a modernization approach that realistically addressed budget appropriations, staffing levels, and technology constraints that define the environment for a major initiative of this kind.
CSG’s UI Modernization Planning Support
JSND selected CSG to help develop a plan for this important effort. CSG analyzed the State’s current UI system, including major business processes and technology architectures, and leveraged our knowledge of UI modernization best practices to develop a project vision for the future and a roadmap for achieving JSND’s automation objectives.
