The Maine Department of Labor Bureau of Unemployment Compensation (BUC), along with the states of Rhode Island and Mississippi, formed the MRM Consortium – a collaborative effort to share the costs and benefits of a new UC Tax and Benefits System. The new UC System affects the work processes of hundreds of employees, and as it is put in place, BUC is preparing staff for the transition.
OCM by CSG SM
The State selected CSG to provide organizational change management and development services to prepare BUC staff for the management and cultural changes related to the new UC system. CSG assessed the impact on current job functions; identified new and modified positions needed for successful implementation; and developed communication, training, and governance programs to prepare staff.
