The South Carolina Department of Health and Human Services (SCDHHS) is the single state agency responsible for the administration of the Medicaid program in South Carolina, overseeing more than one million Medicaid members. SCDHHS has taken steps to create a new Program Management Office, the Delivery of Automated Systems for Healthcare (DASH) Program, to manage, monitor and oversee certain Medicaid system projects.
OCM by CSG SM
SCDHHS selected CSG to provide Organizational Change Management (OCM) services for the DASH Program. The CSG team is providing a business process assessment and reengineering, OCM planning, communications, training, and other support for multiple modular MMIS components. CSG’s OCM team is identifying gaps between current and future business processes and developing a plan of action to address these changes. CSG is also assisting the Department in developing and implementing processes and practices that support the integration of new MMIS modules, establish a foundation for training, and promote system acceptance by end users and stakeholders.
