The Oregon Driver and Motor Vehicle Services Division (DMV) plays a crucial role in driver safety, protection of financial ownership interests in vehicles, and collection of revenue to finance Oregon’s transportation system. In an effort to increase DMV’s operational efficiency, the State launched the Service Transformation Program (STP), a multi-year effort consisting of a portfolio of projects aimed to improve DMV business processes, enhance service capabilities, replace aging computer systems, and enable DMV to become more flexible and timely in meeting customer expectations and legislative mandates.
QA by CSG SM
Oregon selected CSG to provide independent Quality Assurance services throughout the full project life cycle. CSG is applying our proven methodology, tools, and comprehensive QA services, including quality management planning, quality control, quality assurance, and risk assessment, to provide clear visibility across the project portfolio and maximize the quality and impact of the Service Transportation Program.
