The Texas Health and Human Services Commission (HHSC) coordinates the planning and delivery of health and human services programs in the State, including its Medicaid program. To provide Texans with enhanced service and performance of their Medicaid program, HHSC is transitioning to performance-based contracting to more efficiently achieve program objectives.
Performance-Based Contract Management Planning
HHSC selected CSG to help transition the State’s current Medicaid fiscal agent contract monitoring methodology to a performance-based contract management process. CSG assisted the State in establishing an overall vision, defining goals and objectives, developing a performance-based contracting plan, and implementing contract monitoring and reporting methods. CSG also completed a gap analysis of HHSC’s current contract management system to identify potential modifications, reviewed HHSC’s standard contract management-related RFP requirements and provided recommendations for change, and identified new reporting methods to align with the updated monitoring approach. The CSG team also addressed contract monitoring governance, provided recommendations for organizational alignment, and facilitated training sessions to help State staff transition to the new performance-based contracting methodology.
