The Nevada Division of Welfare and Supportive Services (DWSS), Child Support Enforcement Program oversees more than 200,000 child support cases per year. To improve the delivery of services and operational efficiency, DWSS is replacing its aging child support system with a modern system (NVKIDS) designed to meet the needs of the program and help ensure Nevada’s children and families have the financial and medical support they need to be happy and healthy.
PMO by CSG SM and OCM by CSG SM
DWSS selected CSG to provide PMO and OCM services. CSG assures the system implementation achieves the State’s goals, including flexibility to adapt to changing business needs, upgrade of aging legacy system architectures, increased cost efficiency, and support of federal performance measures that can lead to increased incentive funds.
CSG develops and executes a comprehensive, integrated project management plan including project governance, communications, risk and issue management, requirements validation and management, training support, and master project schedule management. CSG also developed and executes an OCM plan, mentors and coaches state leaders and staff, and identifies and manages user resistance to the new system.
