The U.S. Department of Labor established the UI Interstate Connection Network (ICON) to enable the 53 State Workforce Agencies to electronically exchange information to enable making timely, accurate UI benefit payments and tax collections, and to assure displaced workers who have moved to another state are able to continue receiving UI benefits while looking for work.
IV&V by CSG SM
U.S. DOL selected CSG to provide periodic IV&V services to assess current ICON operations to reduce risks and provide recommendations and requirements for maintaining the system. CSG completed an initial baseline assessment to gauge the health, efficiency, and effectiveness of current ICON operations and maintenance processes, including careful review of all associated documentation, applications, and vendor processes. CSG then assessed operations and management processes against the baseline assessment to identify new risks, provide pragmatic risk mitigation strategies, and identify areas for improved operational efficiencies.
