Michigan’s Department of Labor and Economic Opportunity, Unemployment Insurance Agency (LEO-UIA) administers the unemployment insurance program that provides temporary financial assistance to the State’s workforce and collects unemployment taxes from more than 200,000 employers. To better meet current and future business needs, LEO-UIA has embarked on a modernization project to reengineer business processes and replace the IT systems that support UI tax and benefits functions.
IV&V by CSG SM
LEO-UIA selected CSG to provide IV&V services for this complex, multi-year effort to implement a modernized UI tax and benefits solution. Throughout the implementation, CSG is reviewing, analyzing, and evaluating the project’s artifacts, processes, and vendor deliverables to provide the State with an independent perspective on project activities and support adherence to the new Human Centered Design approach. The CSG team also assists with management and mitigation of project risks and monitors, assesses, and reports on project health metrics.
