The Illinois Department of Healthcare and Family Services, Division of Child Support Services, administers child support services to more than 440,000 families across the State. The agency is executing the Child Support Automation and Innovation for Modernization Project to update its aging technology platform and keep pace with the dynamic needs of contemporary child support programs.
QA by CSG SM
DCSS engaged CSG to provide QA services to ensure the quality and accuracy of documentation and processes throughout the life cycle of the child support system implementation. The CSG team established QA processes and developed customized templates and checklists based on industry standards and best practices to ensure the project results in the development of a new IT system that meets DCSS’ objectives.
CSG’s QA team applies child support program and technical expertise across all aspects of the project, including quality reviews of vendor deliverables, requirements traceability, security analysis, development of federal certification materials and all other QA-related tasks.
