The Illinois Department of Children and Family Services administers child welfare services for the residents of Illinois. CSG was engaged to lead multiple HHS Enterprise level initiatives, including a business and technology assessment for the Illinois Child Welfare Agency.
Strategy by CSG SM
The CSG team performed an Integrated Performance Management Assessment of key child welfare business processes and the agency’s case management, SACWIS, and data warehouse systems. We conducted site visits, interviewed Child Welfare staff, and analyzed agency business processes to identify opportunities for improving the program outcomes. Our team developed a modernization roadmap and procurement strategy, and also planned and executed a master data management pilot to create a 360 degree view of a child. The resulting prototype data sharing services platform involved the creation of web services developed using an Agile SDLC methodology and Atlassian (Jira) tools to track requirements, user stories, testing artifacts and results, and tasks for project progress. The CSG team also worked with ACF and CMS to support funding and approval processes.
