The Indiana Department of Child Services (DCS) administers child support, child protection, adoption, and foster care throughout the State of Indiana. To better serve children and families, DCS is implementing the Indiana Verification and Enforcement of Support System (INvest), an automated child support enforcement system to improve the delivery of child support services through increased automation, enhanced data quality and security, and advanced technology architecture. DCS is using an Agile implementation approach to accelerate the replacement of its legacy systems.
QA by CSG SM for Agile
DCS selected CSG to provide QA services to help reduce risks and assure a high level of quality is planned, assessed, and maintained throughout the INvest system modernization effort. Prior to the onboarding of a system vendor, the team established a Governance Manual and templates to align with the Child Support modernization project and the Agile development approach. CSG’s experienced QA project team, proven quality management methodologies, and TeamCSG℠ tools assured INvest governance processes and standards were well-defined, implemented and adhered to; project performance was accurately tracked and reported; and all project activities efficiently supported DCS’ business objectives. CSG also conducted independent testing, security assessments, and reviews data conversion, interface planning, quality, and integration.
