The Rhode Island Office of Child Support Services (OCSS) is responsible for administering the State’s child support program. OCSS seeks to modernize its current child support case management system with a new technology that better supports staff and customers.
Developing an Implementation Roadmap
OCSS contracted with CSG to conduct strategic planning services, starting with a full analysis of the legacy system, including engaging stakeholders, developing As-Is and To-Be requirements, and conducting an alternatives and cost benefit analysis. Based on this analysis, CSG develops a recommendations roadmap for the modernization of the legacy system using the solution that best meets Rhode Island’s needs.
Our team will support Rhode Island in pursuing a modernized solution, including completing and submitting federally required Advance Planning Documents, developing an RFP for the implementation vendor, and managing communications with federal OCSS.
