Felicia DeVault

Senior Consultant

Felicia is a business analyst in CSG’s Program Modernization practice. She has more than 23 years of state government unemployment insurance (UI) experience. Felicia has deep expertise on all aspects of the UI program and has applied this expertise to develop and deliver training and manage staff on topics including claims adjudication, investigations, special claims, new hire crossmatch, and federal directives. Felicia spent more than two decades with the Indiana Department of Workforce, most recently serving as a Program Director, where she managed staff in the investigation of UI issues, maintenance of data trackers, and implementation of several pandemic-era programs. Her experience includes data collection and analysis, test script development, business process reengineering, staff management and federal compliance.