Michelle Walker

Senior Consultant

Michelle is an OCM Analyst in CSG’s Healthcare and Human Services practice. She is a Prosci-certified Change Management Practitioner with 30 years of experience leading enterprise-wide projects in the healthcare industry, including 10 years leading Organizational Change Management (OCM) initiatives. Michelle has extensive experience collaborating with a wide range of stakeholders and business partners to develop and execute OCM plans to support the adoption of change and identify and mitigate resistance. She is highly skilled at identifying process improvements, engaging sponsorship, building change networks, supporting staff and stakeholder adoption, facilitating training, and establishing and monitoring metrics to measure change adoption.