The Oregon Employment Department (OED) administers the UI programs that support the State’s 1.9 million person workforce and 113,000 employers. To provide better services for the people of the State, OED is undertaking a large program modernization effort. As a part of this modernization, OED launched a project to improve UI Division business processes and performance by utilizing Lean Six Sigma concepts.
CSG Applies Lean Six Sigma to Improve Business Processes
OED turned to CSG for their UI Division Lean Six Sigma Process Improvement project. CSG analyzed and reviewed key UI processes, providing Lean Six Sigma Yellow Belt and Green Belt training and mentoring State staff in fundamentals, concepts, and process improvement strategies. CSG also assisted the State in developing an implementation plan that leverages Lean Six Sigma techniques to realize long-term process efficiency and sustainability.
