The Maryland Department of Labor supports the economic stability of the State by providing businesses, the workforce, and the consuming public with high quality customer focused regulatory, employment, and training services. To better provide its constituents, businesses, customers, and stakeholders with more timely, accurate, accessible, and transparent services, DOL embarked on an effort to replace its core legacy systems that support the Unemployment Insurance Benefits, Tax, and Appeals functions.
Supporting the UI modernization project life cycle
The Maryland Department of Labor selected CSG to provide Project Management Office, UI business and technical subject matter expertise, and organizational change management services to support the State throughout the UI modernization project life cycle, including procurement support and transition to the design, development, testing, and implementation phases of the project. CSG has continued to provide PMO and testing services for DOL through system implementation and maintenance and operations. The new UI solution was implemented in September 2020, making Maryland the first state to have their modernized Benefits, Tax, and Appeals systems go live at the same time.
