The Pennsylvania Department of Labor & Industry (DLI) administers employment services to the Commonwealth’s 6.4 million workers and almost 300,000 employers. In an effort to improve services, DLI has launched a strategic initiative to modernize its Unemployment Compensation (UC) Benefits System.
Procurement Support and PMO by CSG SM
DLI selected CSG to provide procurement support and PMO services throughout the UC Benefits System implementation. CSG analyzed existing systems and workflows, developed the project strategy and technology roadmap, and gathered business and technical requirements to develop an RFP. CSG also established a full-service PMO and is providing technical oversight, UC subject matter expertise, requirements management, and testing support throughout the program modernization.
