The Missouri Department of Social Services (DSS) has launched an initiative to modernize its integrated eligibility system. When fully implemented, the new customer-centric system will process applications in real-time and provide the flexibility and core functionality the State needs to leverage the system across all of its eligibility programs and services.
PMO by CSG SM
DSS selected CSG to provide a full-service Project Management Office to oversee the system modernization. CSG develops in-depth project management plans that document the processes and procedures of each business area to help the State establish a comprehensive vision and assure its objectives are met. We provide critical oversight and management of the solutions vendor and project team, identify and track project risks and issues, develop risk mitigation strategies, and facilitate organizational change, including training on the Agile methodology. CSG also supports the State in maintaining effective communication and project transparency with CMS throughout the engagement, including submission of Advance Planning Document Updates to maintain compliance with CMS and obtain enhanced federal funding.
