The Maryland Department of Human Resources, Child Support Enforcement Administration (CSEA) serves over 220,000 families through 24 county programs. In order to provide the highest quality services for Maryland families and continue to increase performance on federal indicators for additional funding, CSEA launched a modernization effort focused on program performance and efficiency.
CSG’s Business Process Reengineering for Performance Improvement
CSEA engaged CSG to provide business process reengineering focusing on performance improvement. Applying child support expertise and industry best practices, CSG assisted CSEA in developing and implementing a Business Process Reengineering Plan to streamline workflows and processes. The CSG team also implemented a Performance Improvement Plan, which increased CSEA’s performance on federal indicators in targeted areas.
