The Arizona Division of Child Support Services (DCSS) collects over $700 million a year, providing services for more than 320,000 families. In an effort to increase child support collections and improve child support enforcement processing throughout the State, DCSS is modernizing its Arizona Tracking and Locate System (ATLAS) for child support services.
Strategy by CSG SM
DCSS selected CSG through a formal solicitation process to assist in developing a modernization roadmap and analyzing alternatives to enhance or replace ATLAS. CSG conducted a Feasibility Study including business process reengineering, requirements definition, alternatives analysis, and a formal Cost Benefit Analysis following OCSS’ requirements for child support system modernization. CSG also developed Scope of Work documents for Arizona’s DDI and IV&V procurements.
CSG and DCSS completed the Feasibility Study in 9 months. The State received OCSS approval in March 2018.
