The Connecticut Department of Social Services, Office of Child Support Services (OCSS) launched a project to replace the State’s legacy child support system. OCSS is implementing a modernized solution that improves the delivery of services to customers by enhancing automation, offering customer self-service options, and utilizing data analytics and business intelligence to prioritize case work.
QA by CSG SM
Connecticut selected CSG to provide Quality Assurance services throughout the project life cycle to support the implementation of a high-quality child support system that meets the State’s goals and objectives. The CSG QA team establishes standards and guidelines as tools to assess the quality of project processes and vendor deliverables while ensuring compliance with State and federal requirements. Our team conducts thorough quality reviews of DDI vendor deliverables, supports the development and adherence to effective project processes, and provides recommendations for improvement based on business and technical expertise and lessons learned from child support system modernization projects across the country.
