PMO by CSG SM
CSG brings you all the expertise and experience you need to establish and operate a ”full-service” PMO, including project management, risk analysis and mitigation, requirements management, architecture assessment, business process reengineering, organizational change management, testing support, and other functions. These services utilize CSG’s unmatched expertise in program operations and technology architectures to maximize the value of your PMO.
CSG’s project management methodology has been developed over 20 years of planning and managing enterprise-wide system modernizations for government agencies. Our PMBOK-based methodology emphasizes depth and clarity in constructing project plans and adheres to rigorous techniques to determine project status and assess impacts on future activities.
Enterprise Architecture is a strategic foundation for realizing program efficiencies and interoperability. It removes barriers between program silos through the creation of a governance structure and shared business, cultural, and technical environments. CSG has the technical and program expertise you need for establishing an effective EA.
Business Process Reengineering
Business Process Reengineering is a central component of a modernization effort. CSG helps you develop new approaches to service delivery, resource management, financial control and other processes that maximize the value of new technology and other program modernization investments.
Lean Six Sigma
CSG applies Lean Six Sigma principles and processes to enable continuous process improvement and data-driven decision making. We utilize the DMAIC problem solving methodology to guide our work and deliver quantifiable and sustainable results.
Thorough, well-defined, and well-documented business and technical requirements set the stage for a well-executed modernization project. CSG has the knowledge, experience, and tools to build consensus on requirements and get your project started right.
The selection of contractors for your modernization project is something you have to get right the first time. CSG assures that you follow a good process that supports good decisions and results in strong, workable contracts.
An effective program modernization project depends on adequate funding. Writing a successful Advance Planning Document requires strong program knowledge and a deep understanding of federal rules, regulations, and processes. CSG has the experience to assure you have access to the resources you need.
Organizational Change Management
CSG’s organizational change management practice operates on the principle that people are the key to realizing the benefits of program modernization. Our OCM approach combines thorough planning, a structured organizational alignment, and diligent communication and training to assure that your modernization efforts result in maximum operational performance.
Whether you need independent testing or user acceptance support, CSG’s testing experts have the know-how to establish effective testing strategies, develop thorough plans including test cases, scripts, and expected results, and efficiently prepare and support your end user teams through the testing process.
Privacy and Security
CSG helps you manage the risk associated with privacy and security of systems and personal information. Our experts are versed in best practices for guarding electronically protected health information and other personal data. We provide guidance on proven approaches, processes, and operating procedures to ensure you stay ahead of technological advances and evolving threats.
Operations and Maintenance Oversight
Well-managed operations and stable production environments characterize CSG's O&M services. We assure effective on-going requirements and change management processes; well-managed testing, staging, and production environments; thorough monitoring of service-level agreements; and the on-going integration of modular components.