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Child Welfare
An integrated CCWIS-compliant Child Welfare solution that is adaptable to the changing priorities of the Child Welfare program is key to your modernization project. CSG’s consulting services assure your solution creates positive outcomes for the children and families you serve.
CSG'S Expertise in Action
New Mexico’s CCWIS Implementation
The New Mexico Children, Youth and Families Department (CYFD) is modernizing its child welfare information system to support effective case management practices within the child welfare and Children’s Behavioral Health programs. The new system, which is part of the State’s larger HHS IT Enterprise Project, will comply with federal Comprehensive Child Welfare Information System (CCWIS) requirements.
PMO by CSG SM and OCM by CSG SM
CSG established and is operating a Project Management Office (PMO) to provide day-to-day project management and coordination of the CCWIS project. The CSG team establishes the structure and controls to ensure the project stays on schedule, within budget, adheres to defined scope, and effectively manages risks and issues. Our team creates and maintains the Master Project Schedule, establishes and enforces quality management processes and tools, monitors project performance using performance metrics, and reports on project leadership as to the progress and health of the project. CSG leads Organization Change Management activities and supports internal and stakeholder communications. In addition, CSG provides business and technical expertise ensuring CYFD leverages innovative technical solutions that bring efficiencies to business processes.
New Mexico is committed to modernizing its IT system to serve children and families across the State. CSG supports the State in achieving its goals.
CCWIS Modernization in Connecticut
The Connecticut Department of Children and Families (DCF) is replacing its legacy child welfare system with a modern Comprehensive Child Welfare Information System (CCWIS) to support staff and community partners in service to children and families across the state.
PMO by CSG SM and OCM by CSG SM
DCF selected CSG to provide Project Management Office (PMO) and Organizational Change Management (OCM) services for the CCWIS modernization project. CSG’s first task was to assess the project and provide DCF leadership with recommendations for advancing the project forward. As a result, the CSG team developed a roadmap that included establishing a project governance structure, developing and executing a procurement plan for a CCWIS vendor, and evaluating the impact of DCF’s Families First implementation on the CCWIS requirements. CSG established a PMO to serve as a central hub for all project management activities, including the development and execution of a detailed Project Management Plan. The CSG team executes project activities including risk management, issue resolution, change control, and project communications. The CSG team also conducted an Organizational Change Readiness Assessment and develops and executes an Organizational Change Management Plan.
DCF is committed to improving the lives of children and families by implementing an effective, modernized system. CSG works collaboratively with the State to ensure this impactful goal is achieved.
Illinois’ Child Welfare System Modernization
The Illinois Department of Children and Family Services (DCFS) is implementing a modern, modular Comprehensive Child Welfare Information System (CCWIS) based on a best of breed commercial off-the-shelf (COTS) solution. This is part of the Agency’s comprehensive and strategic IT transformation to enable the Agency to better support its commitment to act in the best interests of the children and families of Illinois by increasing its ability to provide a safe, nurturing environment for children to grow and prosper.
PMO by CSG SM for Agile
CSG is performing a broad spectrum of PMO services that encompass program and project management, vendor coordination, schedule and scope management, and providing business analysis support to ensure the new system meets state and federal requirements. CSG implements project management standards and processes designed to ensure the project stays on schedule and within budget and results in a modern system that supports the delivery of critical services to some of Illinois’ most vulnerable children.
Illinois is committed to improving its technology to support the children and families its serves. CSG works collaboratively with DCFS and its project vendors to promote a “one team” philosophy that supports the achievement of project goals.
Florida’s Comprehensive Child Welfare System Modernization
The Florida Department of Children and Families (DCF) is implementing a CCWIS-compliant solution to modernize their technology ecosystem in a phased approach, beginning with the intake and investigations functional modules. The State is also building foundational enterprise architecture components for the new system.
IV&V by CSG SM
CSG is providing IV&V services for Florida’s CCWIS implementation to ensure the project is executed successfully, on schedule, and within budget. We observe, monitor, and report on the progress of the project, providing objective observations and recommendations to mitigate project risks and improve processes. The CSG team assesses all aspects of the project including system requirements, design documentation, security, data, and infrastructure. CSG is also performing independent testing and quality assurance services, adding an additional layer of testing to verify and validate the solution delivered by the CCWIS vendor is fully functional, stable, and secure. Throughout the project, CSG ensures that DCF considers, addresses, and incorporates requirements for CCWIS compliance established by the Administration for Children and Families.
Florida is modernizing their child welfare system to better serve children and families across the State. CSG is here to support DCF in this important initiative.
CCWIS Implementation in New Mexico
The New Mexico Children, Youth and Families Department (CYFD) is modernizing its child welfare information system to support effective case management practices within the child welfare and Children’s Behavioral Health programs. The new system will comply with federal Comprehensive Child Welfare Information System (CCWIS) requirements with foundational components including Foster Care Placement, Eligibility, Payment, and Licensing modules hosted in a cloud environment.
Implementation Readiness Services
CSG supported readiness activities as CYFD prepared for the start of the CCWIS modernization project. The CSG team led the development of project management plans and processes related to project governance, including organizational structures, roles and responsibilities, and the Project Charter, ensuring strong documentation and governance plans were in place prior to the onboarding of a DDI vendor. Our team reviewed the CCWIS RFP’s requirements to ensure they were clear and aligned with federal requirements, developed the DDI RFP, and provided procurement support including recommendations for the creation of clearly defined Service Level Agreements. The team also provided a technical readiness assessment, business process reengineering, and organizational change management services, and supported CYFD in obtaining federal funding through a multi-agency APD for the effort.
New Mexico is implementing a system to serve its children and families into the future. CSG is here to ensure CYFD is prepared for the major changes associated with this project.
Child Welfare Modernization Planning in Illinois
The Illinois Department of Children and Family Services administers child welfare services for the residents of Illinois. CSG was engaged to lead multiple HHS Enterprise level initiatives, including a business and technology assessment for the Illinois Child Welfare Agency.
Strategy by CSG SM
The CSG team per formed an Integrated Performance Management Assessment of key child welfare business processes and the agency's case management, SACWIS, and data warehouse systems. We conducted site visits, interviewed Child Welfare staff, and analyzed agency business processes to identify opportunities for improving the program outcomes. Our team developed a modernization roadmap and procurement strategy, and also planned and executed a master data management pilot to create a 360 degree view of a child. The resulting prototype data sharing services platform involved the creation of web services developed using an Agile SDLC methodology and Atlassian (Jira) tools to track requirements, user stories, testing artifacts and results, and tasks for project progress. The CSG team also worked with ACF and CMS to support funding and approval processes.
Illinois is committed to modernizing its systems and data processes to best serve the children and families of the State. CSG supports the State in charting the best path forward to achieve these goals.