UI Program Modernization

States are driving significant performance improvements
through UI modernization.”

Jamie Anderson, Principal, Unemployment Insurance Practice
Jamie Anderson

UI Program Modernization

UI agencies face the challenge of aging systems that have incorporated many changes in statutes, rules, regulations, and procedures over the years. CSG brings unmatched real-world experience and current knowledge of state-of-the-art UI solutions to your modernization projects.

CSG'S Expertise in Action

 
Previous Next

Unemployment Compensation Benefit Modernization in Pennsylvania

 
Harrisburg
Harrisburg

The Pennsylvania Department of Labor & Industry (DLI) administers employment services to the Commonwealth’s 6.4 million workers and almost 300,000 employers. In an effort to improve services, DLI has launched a strategic initiative to modernize its Unemployment Compensation (UC) Benefits System.

Procurement Support and PMO by CSG SM

DLI selected CSG to provide procurement support and PMO services throughout the UC Benefits System implementation. CSG analyzed existing systems and workflows, developed the project strategy and technology roadmap, and gathered business and technical requirements to develop an RFP. CSG also established a full-service PMO and is providing technical oversight, UC subject matter expertise, requirements management, and testing support throughout the program modernization.

DLI is committed to delivering timely and accurate UC benefits to Pennsylvania’s unemployed workers. CSG is here to help the commonwealth achieve its program modernization goals.

U.S. Department of Labor UI ICON

 
Washington, D.C.
Washington, D.C.

The U.S. Department of Labor established the UI Interstate Connection Network (ICON) to enable the 53 State Workforce Agencies to electronically exchange information to enable making timely, accurate UI benefit payments and tax collections, and to assure displaced workers who have moved to another state are able to continue receiving UI benefits while looking for work.

IV&V by CSG SM

U.S. DOL selected CSG to provide periodic IV&V services to assess current ICON operations to reduce risks and provide recommendations and requirements for maintaining the system. CSG completed an initial baseline assessment to gauge the health, efficiency, and effectiveness of current ICON operations and maintenance processes, including careful review of all associated documentation, applications, and vendor processes. Going forward, CSG will assess operations and management processes against the baseline assessment to identify new risks, provide pragmatic risk mitigation strategies, and identify areas for improved operational efficiencies.

The U.S. DOL is committed to providing a seamless exchange of information among its participating state and federal agencies. CSG is here to assure these goals are achieved.

Modernizing Oregon’s Unemployment Insurance Program

 
Salem
Salem

The Oregon Employment Department (OED) administers the UI programs that support the State’s 1.9 million person workforce and 113,000 employers. To provide better services for the people of the State, OED is undertaking a large program modernization effort. As a part of this modernization, OED launched a project to improve UI Division business processes and performance by utilizing Lean Six Sigma concepts.

CSG Applies Lean Six Sigma to Improve Business Processes

OED turned to CSG for their UI Division Lean Six Sigma Process Improvement project. CSG is analyzing and reviewing key UI processes, providing Lean Six Sigma Yellow Belt and Green Belt training and mentoring State staff in fundamentals, concepts, and process improvement strategies. CSG is also assisting the State in developing an implementation plan that leverages Lean Six Sigma techniques to realize long-term process efficiency and sustainability.

OED is committed to improving operational efficiency and the delivery of services to the workers and employers who depend on them. CSG is here to help OED achieve their UI program modernization goals.

Supporting the Michigan Unemployment Insurance Agency

 
Lansing
Lansing

The Michigan Unemployment Insurance Agency (UIA) supports the State’s 4.7 million person workforce and over 200,000 employers in a challenging and dynamic economic environment. UIA launched an ambitious multi-year effort to modernize the systems and processes of their UI program. They implemented an integrated Benefit and Tax System using a modified commercial off-the-shelf (COTS) solution, a first for this approach in the country. The modernization also included the upgrade of the Interactive Voice Response system and implementation of Collection and Fraud Detection products.

PMO by CSG SM

One of Michigan’s strategies for completing the modernization project was the establishment of a Project Control Office (PCO). CSG served as the State’s trusted adviser in setting up and running the PCO. Our PCO capabilities go beyond the core functions of project coordination, control, and reporting. Early in the project, the PCO team documented functional and technical requirements, prepared the implementation RFP, and assisted in coordinating the procurement process. As the project progressed, the PCO oversaw the work of the implementation vendor, traced business requirements to system functions, evaluated technical architectures, and enforced State standards.

From start to finish, CSG worked with UIA to assure that Michigan’s UI program effectively met the needs of the State’s workers and employers.

Assisting Kentucky in Administration of State Workforce Programs

 
Frankfort
Frankfort

The Kentucky Department of Workforce Investment (DWI) faced a large number of program and technology modernization challenges across the enterprise including upgrading to a new technology platform, designing a common registration application, and implementing other strategic business process improvements. In order to assure the success of these efforts, DWI turned to CSG.

PMO by CSG SM

CSG established a full-service PMO with integrated CSG and State resources. The PMO staffs projects, supports operations, manages vendor contracts, and provides executive insight into mission critical projects. CSG provided UI/Workforce expertise, monitored staff resource allocation, oversaw testing efforts, and assured the success of program modernization activities.

DWI connects Kentucky residents to employment, workforce information, education, and training. CSG helped assure DWI’s services meet the needs of the workers and employers who depend on them.

The UI Tax System in South Carolina

 
Columbia
Columbia

The South Carolina Department of Employment and Workforce (DEW) administers UI benefits, collects unemployment taxes, and provides job matching support for the State’s 2.2 million workers and 70,000 employers. In order to better serve the State's workforce and businesses, DEW is modernizing its UI Tax System.

CSG Provides Implementation Analysis and Oversight

DEW selected CSG to provide planning and procurement support, business process analysis, and PMO services throughout its UI Tax System modernization. CSG created the project management plan, developed a business and operational process improvement report, and provided RFP development and evaluation support throughout the procurement of the new system.

CSG is now providing project monitoring and control and implementation oversight of the DDI vendor to assure the system recommendations are properly implemented.

South Carolina is committed to a customer-driven UI program that facilitates financial stability and economic prosperity for employers, individuals, and communities. CSG is here to help assure the State’s program meets these objectives.

Job Service of North Dakota

 
Bismarck
Bismarck

Job Service of North Dakota (JSND) provides customer-focused services to meet the current and emerging workforce needs of the State. To more effectively produce these services, JSND launched a project to modernize its UI program. JSND sought a modernization approach that realistically addressed budget appropriations, staffing levels, and technology constraints that define the environment for a major initiative of this kind.

CSG's UI Modernization Planning Support

JSND selected CSG to help develop a plan for this important effort. CSG analyzed the State’s current UI system, including major business processes and technology architectures, and leveraged our knowledge of UI modernization best practices to develop a project vision for the future and a roadmap for achieving JSND’s automation objectives.

JSND is increasing the value and efficiency of their UI services for the State’s workers and employers. CSG helps them achieve their goals.