OCM by CSG ^SM

Our OCM methodology operates on the principle that people are the key to realizing the benefits of program modernization. Our approach begins with thorough planning to achieve effective sponsorship, stakeholder engagement, proactive communication, targeted learning and development, and reinforcement of the change. Throughout, we use meaningful metrics to measure change adoption progress to assure our OCM strategies and plans sustain the change needed to achieve your modernization objectives.

Sponsorship

Supporting key leaders in your efforts to promote, gain support for, and drive the adoption of change within your organization is key. We provide measurable and actionable steps to support the change management effort, coach leaders to effectively sponsor change, and enable sponsors to consistently deliver the right message, at the right time.

Stakeholder Engagement

Individuals or groups impacted by the change must be actively involved to support successful adoption and address any resistance. CSG has the experience to help you strategize to successfully engage stakeholders, manage resistance, and support them throughout your modernization.

Communication

Communicating the right message that addresses how the change aligns with your organization’s vision, and the expected outcomes and benefits enables staff and stakeholders to understand and adapt to the change. We collaborate with you to develop communication strategies and messages to help your team and stakeholders understand “What’s in it for me?” and “Why should I care?”.

Learning and Development

OCM by CSG^SMidentifies the learning needs of those affected by the change and helps develop a comprehensive learning and development plan to address knowledge gaps and provide coaching and training. We work to assure users acquire the knowledge, skills, and abilities needed to successfully implement the change and sustain it long term.

Reinforcement

Reinforcement strategies build positive momentum by celebrating change as it occurs and acknowledging staff efforts in supporting the change. CSG collaborates with you to embed the needed processes and systems so the change “becomes the habit” in your ongoing operations and staffs’ daily functions.